About us...

Thanks for shopping at The Sandal Handle. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging.

To start a return, contact us at hello@thesandalhandle.com.au with your order number. Items sent back without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Exceptions

Sale items and gift cards are final sale and not eligible for return or refund, unless the item is faulty. If a product arrives damaged or faulty, please contact us within 7 days of delivery and we will arrange a replacement or refund in accordance with the Australian Consumer Law.